Fragmented warehouse communication slows down operational execution and creates uncertainty that compounds across every shipment.
ShipmentPlanner gives backoffice and warehouse a shared 8-stage workflow — with preparation tracking, status updates, and collaboration built in.
No ambiguity about what's happening or who needs to act.
Backoffice is building the shipment plan — adding SKUs, quantities, and pallet assignments.
Plan is complete. Backoffice has sent it to the warehouse and is waiting for confirmation.
Warehouse team has reviewed the plan and confirmed they can fulfill it as specified.
Warehouse flagged an issue — wrong quantities, missing SKUs, or a scheduling conflict. A rejection note explains why.
Backoffice has generated and provided all required labels (heavyweight, Amazon stickers). Warehouse can now start packing.
Warehouse is actively packing the shipment. Boxes are being prepared and palletized.
Packing is done. Pallets are wrapped and ready. Warehouse is waiting for the carrier to arrive.
Carrier has collected the shipment. Backoffice confirms receipt and closes the shipment record.
Five capabilities that make warehouse coordination seamless.
Every shipment moves through a defined set of statuses from 'Preparing' to 'Finished'. Each stage has a clear owner — backoffice or warehouse — and a clear meaning.
Backoffice staff create and manage shipment plans. Warehouse staff see their queue and update progress. Neither side can accidentally modify what belongs to the other.
When backoffice sends a plan to the warehouse, SKU packing instructions and images are attached. No separate communication needed — the warehouse has everything in one view.
If the warehouse can't fulfill a shipment as planned, they reject it with a reason note. Backoffice is notified immediately and can revise the plan and resubmit.
Run 5, 10, or 50 shipments simultaneously across multiple warehouses. Each has its own status, owner, and timeline — completely independent.
Backoffice builds the plan in ShipmentPlanner — SKUs, quantities, pallet assignments, and packing instructions. All documentation is attached before the plan is sent.
Set status to 'Waiting for Warehouse'. The warehouse team's queue is updated immediately. They see the plan, quantities, and all attached packing instructions.
The warehouse reviews the plan and either confirms they can fulfill it or rejects it with a reason note. Backoffice is notified of the decision in real time.
Once confirmed, backoffice generates heavyweight labels and any Amazon stickers needed. Status moves to 'Labels Made', signalling the warehouse that packing can begin.
Warehouse updates status to 'In Progress' when packing starts and 'Complete' when pallets are ready for pickup. Backoffice sees each update in real time.
When the carrier picks up the shipment, backoffice marks it 'Finished'. The completed shipment is archived with a full status history and timestamps.
How the warehouse workflow operates in practice.
The statuses are: 0 – Preparing (backoffice building plan), 1 – Waiting for Warehouse (plan sent), 2 – Warehouse Confirmed, 3 – Warehouse Rejected, 4 – Labels Made (backoffice), 5 – In Progress (warehouse packing), 6 – Complete Awaiting Carrier, 7 – Finished (carrier collected). Each status has a clear owner so there's never ambiguity about whose action is needed.
Backoffice users (your logistics coordinators) can create and edit shipment plans, generate labels, and close finished shipments. Warehouse users see only the shipments assigned to their warehouse, can confirm or reject plans, and update packing progress. Neither can modify the other's records.
The warehouse selects 'Reject' and writes a reason note — e.g. 'SKU-12345 not in stock', 'pallet 3 exceeds our height limit'. The status returns to Backoffice visibility and they receive a notification. They update the plan (swap SKUs, adjust quantities, change the timeline) and resubmit. The rejection note is preserved in the history.
Yes — that's the core of the warehouse view. When a shipment is in their queue, warehouse staff tap on any SKU line to see its full packing instructions, product images, label placement notes, and orientation requirements. They don't need to ask backoffice for any supporting information.
Yes. You can have an unlimited number of active shipments across different warehouses at the same time. Each warehouse only sees its own shipments. Backoffice sees all shipments across all warehouses in one unified view, filtered by status, warehouse, or date.
Yes. Every status change is logged with a timestamp and the user who made the change. The full history is visible on each shipment record. If a shipment was rejected, revised, re-submitted, and completed, you can trace every step with dates and actors.